Monday, June 25, 2012

Google Analytics – Valuable Measurements and Their Significance

Google Analytics can provide a great deal of insight about your website or blog, the audience viewing (or not viewing), as well as the strengths and weaknesses of your site design and content.  It is critical to determine what measurements within Google Analytics are appropriate to evaluate the success of your site’s unique goals.  Goals for an ecommerce website may include goals related to sales, such as conversion rates showing the percentage of people who complete a sale of those that visited the product sites.  Goals for sites that are trying to build awareness and sell services related to some kind of expertise may measure the number of content pieces read on sites and how much of the content is read.  These types of sites might also like to analyze the success of the keywords in their content pieces by reviewing traffic sources and corresponding bounce rates.  Setting goals is important for the success of your website.  “Too many sites lack focus. They want to bombard the user with as much info as possible. People in general (and especially on the web) are short on attention and patience. You need Crystal clear focus on your site to keep people interested (MalleckDesign, n.d.).”


My blog site does not have much traffic yet, so I will be focusing less on assessing the measurement tools that I find valuable in analyzing my blog site, and instead on which tools I think will be valuable when there is a bit more traffic to analyze.  I will also include some insight based on the tools that I find valuable in assessing the strengths and weaknesses of the website for the accounting firm where I work.  As an accounting firm, we are obviously not selling products; therefore do not run an ecommerce site.  We are interested in two types of visitors: current clients and prospective clients.  We want both audience segments to read postings to our news and announcements section as well as our events section.  We also want both audience segments to explore our thought leadership, shown through various articles and client alerts posted on the website.  We want the prospective clients to also be able to find the information that they need to show that we have the appropriate level of expertise for their needs.

Entry Page and Organic Search Traffic


“First page in the visit regardless of how the sessions are calculated and should not be equated or confused with a home page or a landing page (Perley Isaac, 2012).”


The entry page measurement is one that can be used to assess keyword usage in content or in advertisements, if used.  When combined with data found in the Organic Search Traffic Report, it is possible to use this information to make changes to improve SEO performance and to gain a reputation as a blogger with valuable insights:

·         “Run a new keyword analysis to find more relevant target keywords for content pages (Gurd, 2012).”

·         “Improve the landing page to make content more relevant to the keywords that are driving traffic and improve calls to action (Gurd, 2012).”

·         “Remove the landing page from the search index and 301 redirect to the most relevant webpage (Gurd, 2012).”

Site Duration


“The length of time in a session.  Calculation is typically the timestamp of the last activity in the session minus the time stamp of the first activity of the session (Perley Isaac, 2012).”


If users are visiting the site and leaving quickly, they are not staying long enough to read and absorb the content you are providing on your site.  Of course, if users are visiting the “locations” page and exiting the page rapidly, there is probably no cause for concern.  If visitors are visiting your blog posts and leaving quickly, this could mean that the content and keywords are poorly correlated, causing search engines to incorrectly direct people to your site content.  It could also mean that your content is poorly written or displayed and the visitor is bored or overwhelmed before they read much of your blog post.  Use of this measurement must keep in mind the types of pages that are being viewed and which ones are the exit pages.

Frequency and Recency


Frequency is the “number of times an action was performed by a unique visitor (Perley Isaac, 2012).”


Recency measures the “time since a unique visitor performed a specific action of interest to the analyst (Perley Isaac, 2012).”


These measurements give you an idea of how long it has been since a user has visited your site and how often they visit.  This report gives someone analyzing website data the ability to measure engagement.  The amount of time between website visits is going to vary greatly based on the website itself and the update frequency.  Obviously, one cannot expect the audience to visit frequently when nothing has changed.  One can hope to see people visit a blog site on a fairly regular schedule.  If content is updated weekly, then the administrator should hope to see no more than a week or so between visits, however is content is updated daily, this amount of time is not frequent enough.

Page Views Per Visit


“The number of page views in a reporting period divided by number of visits in the same reporting period (Perley Isaac, 2012).”


This metric, especially when shown “vs. % New Visits,” can be valuable in showing how interested new visitors are in exploring your website.  New visitor who are intrigued by the content they found on their entry page are likely to continue browsing through the site, to find out more about the author or to read more content.  However, if page views per visit is a relatively low number, especially if there is a particularly high percentage of new visits appearing, this likely means that the user was not intrigued enough by the content they landed on to bother reading more.

In summary


There are many different metrics and reports showing various combinations in Google Analytics.  Determining the best ones to use for your website should be based upon the unique goals set for your page. 

References

Gurd, J.  (2012, February 28).  Weeding out poor performing keywords with the help of Google Analytics.  Smart Insights.  Retrieved June 25, 2012, from http://www.smartinsights.com/search-engine-optimisation-seo/seo-strategy/weeding-out-poor-performing-keywords-with-the-help-of-google-analytics/

MalleckDesign.com.  (n.d.).  Set goals or die.  Retrieved June 24, 2012, from http://www.malleckdesign.com/blog/set-goals-or-die

Perley Isaac Reed School of Journalism, West Virginia University (2012). Lesson 2: Basic Web Analytics, Retrieved May 21, 2012, from the WVU eCampus website: https://ecampus.wvu.edu

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